Merchant / Partner Agreement

Introduction

This Agreement governs the listing and provision of beauty, salon, spa, wellness, tattoo, makeup, and related services on the Cherry Glitz Platform. By completing the onboarding process and/or by electronically accepting this Agreement, the Partner agrees to be legally bound by every clause herein. Please read carefully before proceeding.

Preamblepreamble

This Merchant/Partner Agreement ("Agreement") is entered into between Cherry Glitz Private Limited, CIN: U96020OD2024PTC045245 a company incorporated under the Companies Act, 2013, with its Registered Office: C/o Satrughna Panigarhi, At Padhuan, PS Basudevpur, Basudevpur (Bhadrak), Bhadrak, Basudebpur, Odisha, India — 756125, India (hereinafter referred to as "Cherry Glitz" or the "Company"), and the beauty service provider, salon, spa, studio, freelance professional, or wellness practitioner registering on the Platform (hereinafter referred to as the "Partner" or "Merchant"). Cherry Glitz operates a technology-driven online marketplace (the "Platform") accessible via its mobile application and website that facilitates discovery, booking, and payments for beauty and wellness services across India. The Company acts solely as a technology intermediary and aggregator and does not directly provide any beauty, grooming, spa, tattoo, or wellness services. This Agreement sets out the terms and conditions governing the Partner's onboarding, listing, and provision of services through the Platform.

1. Definitions

In this Agreement, unless the context otherwise requires, the following terms shall have the meanings ascribed to them below: 1.1 "Agreement" means this Merchant/Partner Agreement, including all schedules, annexures, and policies referenced herein, as amended from time to time. 1.2 "Platform" means the Cherry Glitz mobile application, website (www.cherryglitzcom & www.cherryglitz.in ) and any related technology infrastructure operated by Cherry Glitz. 1.3 "Partner" or "Merchant" means any salon, spa, beauty studio, nail studio, tattoo artist, makeup artist, hairstylist, freelance beauty professional, or wellness provider who has registered and been approved to list services on the Platform. 1.4 "Customer" means any end-user who accesses the Platform to discover, book, or avail beauty and wellness services from a Partner. 1.5 "Services" means the beauty, grooming, wellness, spa, tattoo, makeup, or other related services listed by the Partner on the Platform and rendered directly to Customers. 1.6 "Booking" means a confirmed reservation made by a Customer for a specific Service from a Partner through the Platform. 1.7 "Gross Booking Value" or "GBV" means the total amount charged to the Customer for a confirmed Booking, inclusive of applicable GST. 1.8 " Commission" means the percentage fee charged by Cherry Glitz on the Gross Booking Value of each completed Booking, as determined and communicated by Cherry Glitz to the Partner from time to time via the Partner Dashboard or written notice. 1.9 "Settlement" means the transfer of funds from Cherry Glitz to the Partner after deduction of the Commission, applicable refunds, chargebacks, and taxes. 1.10 "Partner Dashboard" means the web or app-based interface provided by Cherry Glitz to Partners for managing listings, bookings, pricing, and account settings. 1.11 "Cherry Glitz Content" means any content, design, code, brand assets, or materials owned by or licensed to Cherry Glitz. 1.12 "Partner Content" means all images, descriptions, pricing, service menus, and other information submitted by the Partner for listing on the Platform. 1.13 "Applicable Law" means all applicable laws, regulations, rules, notifications, guidelines, and orders of India including but not limited to the Companies Act 2013, GST laws, Consumer Protection Act 2019, IT Act 2000, shops and establishment laws, and professional licensing requirements. 1.14 "KYC Documents" means the identity, address, and business registration documents required by Cherry Glitz during the onboarding process. 1.15 "Intellectual Property" means all patents, trademarks, copyrights, trade secrets, service marks, designs, domain names, and other proprietary rights. 1.16 "Force Majeure Event" means circumstances beyond a party's reasonable control including natural disasters, epidemics, pandemics, acts of government, war, civil unrest, cyber-attacks, and internet outages.

Introduction

Preamblepreamble

1. Definitions

2. Nature Of Relationship

2.1 Cherry Glitz is a technology marketplace and intermediary under the Information Technology Act, 2000. It provides the Platform as a neutral facilitator for discovery, booking, and payment between Partners and Customers. Cherry Glitz does not provide, supervise, direct, control, guarantee, or assume liability for any beauty, spa, wellness, grooming, tattoo, or related service rendered by a Partner. 2.2 The Partner is an independent business or professional and not an employee, agent, partner, joint venturer, franchisee, representative, or contractor of Cherry Glitz. Nothing in this Agreement shall be construed to create an employer-employee or principal-agent relationship. 2.3 The Partner shall be solely responsible for the quality, safety, legality, hygiene, and standard of the Services rendered to Customers. 2.4 Cherry Glitz's role is strictly limited to: (a) listing the Partner's services on the Platform; (b) facilitating Bookings; (c) processing payments on behalf of the Partner; and (d) providing ancillary technology tools. 2.5 The Partner acknowledges that Cherry Glitz is an "intermediary" as defined under Section 2(1)(w) of the IT Act, 2000 and is entitled to the safe harbour protections available thereunder, subject to compliance with applicable rules.

3. Merchant Onboarding Obligations

3.1 The Partner shall complete the registration process on the Platform accurately and truthfully, providing all required information including business name, address, contact details, service categories, and banking information. 3.2 The Partner shall upload clear, accurate, and current photographs of the premises (if applicable), staff, and service menus on the Partner Dashboard. 3.3 Onboarding is subject to Cherry Glitz's approval at its sole discretion. Cherry Glitz reserves the right to reject or suspend any Partner registration without assigning reasons. 3.4 The Partner shall notify Cherry Glitz of any material change in business details (address, ownership, services offered, contact information) within 7 (seven) business days of such change. 3.5 The Partner agrees to participate in a quality check or audit process as periodically conducted or required by Cherry Glitz.

4. Kyc, Licences & Compliance Responsibilities

4.1 The Partner shall submit complete and valid KYC documentation as required by Cherry Glitz and applicable law, including but not limited to: • Government-issued identity proof (Aadhaar, PAN, Passport or Driving Licence) of the proprietor or authorised signatory. • Business registration proof (MSME certificate, Shop & Establishment Licence, Certificate of Incorporation, LLP deed, or equivalent). • GST Registration Certificate (where applicable). • Bank account details with a cancelled cheque for settlement purposes. • Any professional or regulatory licence required to render the specific Services (e.g., tattoo permits, cosmetology certifications). 4.2 The Partner warrants that all KYC documents submitted are authentic, valid, and not forged or misrepresented. Submission of false documents shall constitute grounds for immediate termination and may attract criminal liability. 4.3 The Partner shall at all times maintain all licences, permits, registrations, and certifications required under Applicable Law to legally operate its business and render the Services. 4.4 Cherry Glitz reserves the right to re-verify KYC documents periodically and to request updated documents at any time. Failure to provide updated documents may result in suspension of the Partner's listing. 4.5 The Partner shall comply with all applicable health, hygiene, safety, and labour laws, including the Shops and Establishments Act of the relevant state, the Factories Act (if applicable), and guidelines issued by municipal or public health authorities.

5. Service Quality Obligations

5.1 The Partner shall render Services to Customers with reasonable care, skill, and professionalism consistent with the standards expected in the beauty and wellness industry. 5.2 The Partner shall ensure that the premises (for in-salon services) are clean, hygienic, and compliant with applicable sanitation and safety standards. 5.3 For home/doorstep service providers, the Partner's staff shall carry valid identity proof, arrive punctually, use sanitised equipment, and behave professionally and respectfully at all times. 5.4 The Partner shall not use expired, substandard, banned, or unsafe products on Customers. The Partner shall be solely responsible for any adverse reaction, injury, or harm resulting from the use of any product or technique. 5.5 Cherry Glitz may conduct periodic quality assessments, mystery audits, or customer satisfaction reviews. Partners who consistently receive low ratings (below the threshold as determined by Cherry Glitz from time to time) may be warned, suspended, or delisted. 5.6 The Partner shall ensure that all staff and practitioners holding customer-facing roles are adequately trained and qualified for the Services offered.

6. Booking Management Responsibilities

6.1 The Partner shall keep its availability calendar and service menu updated on the Partner Dashboard in real time. Failure to maintain accurate availability leading to booking conflicts is the sole responsibility of the Partner. 6.2 Upon receiving a Booking confirmation from Cherry Glitz, the Partner shall be obligated to honour the appointment at the time, location, and service specified. 6.3 The Partner shall not unilaterally cancel confirmed Bookings except in cases of genuine emergency, documented force majeure, or other circumstances approved by Cherry Glitz. Repeated cancellations by the Partner may result in penalties, suspension, or removal from the Platform. 6.4 In the event of a Partner-initiated cancellation, the Partner acknowledges that a full refund shall be issued to the Customer and Cherry Glitz may, at its discretion, recover any costs incurred in facilitating the refund from the Partner's pending settlement. 6.5 The Partner shall not engage in or encourage off-platform bookings with Customers originally acquired through the Platform during the Term of this Agreement and for a period of 12 (twelve) months thereafter. Such conduct shall be deemed a material breach of this Agreement and may result in immediate suspension or termination of the Partner's listing, recovery of lost Commission, and such other remedies as Cherry Glitz deems appropriate. 6.6 No-show, excessive delay, or unreasonable failure to commence the confirmed Service after the Customer has already arrived at the Partner's business premises shall be treated as a Partner cancellation for the purposes of this Agreement. For the avoidance of doubt: (a) arrival of the Partner or their staff more than 45 (forty-five) minutes after the confirmed appointment time without prior notice to the Customer; or (b) failure to commence the confirmed Service within 45 (forty-five) minutes of the Customer's arrival at the Partner's premises without reasonable cause, shall each constitute a no-show under this Agreement. In such cases, Cherry Glitz may, upon receiving a valid Customer complaint, refund request, or dispute, initiate a full or partial refund to the Customer at its sole discretion. Any such refunded amount, compensation, operational charge, customer appeasement credit, or platform penalty may be deducted, adjusted, withheld, or otherwise recovered from the Partner's pending settlement, wallet balance, or future payouts. Cherry Glitz further reserves the right, depending on the nature, frequency, severity, and circumstances of such delays, no-shows, or service failures, to impose platform penalties, temporary suspension, reduced platform visibility, account restrictions, or other corrective measures deemed appropriate by Cherry Glitz.

7. Pricing & Commission Structure

7.1 The Partner shall set and maintain the pricing for its Services on the Platform. Prices shall be accurate, inclusive of applicable taxes unless otherwise stated, and must not be materially higher than prices offered by the Partner through any other online or offline channel for substantially similar services. 7.2 In consideration for access to and use of the Platform, Cherry Glitz may charge the Partner: (a) a commission on the Gross Booking Value ("GBV") of each successfully completed Booking; (b) a fixed monthly or periodic platform subscription fee; (c) onboarding, promotional, advertising, lead-generation, convenience, operational, or technology service fees; or (d) a combination of any of the foregoing, as determined by Cherry Glitz from time to time. 7.3 The applicable commission rates, subscription fees, and other charges shall be communicated to the Partner through the Partner Dashboard, email, written communication, or in-app notification. Cherry Glitz reserves the right to revise such fees or commission structures upon providing at least 30 (thirty) days' prior notice to the Partner. 7.4 Cherry Glitz may, at its discretion, offer promotional discounts or cashback to Customers on behalf of the Platform. The cost of Platform-funded promotions shall be borne by Cherry Glitz unless otherwise agreed in writing. 7.5 The Partner shall not charge Customers any amount beyond what is displayed and confirmed on the Platform at the time of Booking. Any additional charge shall be negotiated directly with the Customer and shall not be facilitated or endorsed by Cherry Glitz. 7.6 Cherry Glitz reserves the right to introduce or revise platform fees, convenience charges, or other charges payable by Customers, which shall be disclosed clearly at checkout.

8. Payment Collection And Settlement Cycle

8.1 Cherry Glitz or its payment gateway partner shall collect payments from Customers on behalf of the Partner. All transactions shall be processed through Razorpay or such other PCI-DSS compliant payment gateway as designated by Cherry Glitz. 8.2 The Partner authorises Cherry Glitz to collect, hold, and disburse Customer payments as described in this Agreement and hereby appoints Cherry Glitz as its limited payment collection agent for this purpose. 8.3 Settlement of dues to the Partner shall be made on a periodic basis, as determined and communicated by Cherry Glitz via the Partner Dashboard from time to time, to the registered bank account, after deduction of: (a) Commission; (b) applicable GST on Commission; (c) any refunds processed; (d) any chargebacks or disputed amounts; and (e) any other amounts recoverable by Cherry Glitz under this Agreement. 8.4 Cherry Glitz shall provide the Partner with a settlement statement via the Partner Dashboard or email, detailing all Bookings, amounts collected, deductions, and net payable. 8.5 Cherry Glitz reserves the right to withhold or delay any settlement in the event of: (a) suspected fraud or misrepresentation; (b) unresolved Customer complaints; (c) ongoing investigations; (d) KYC non-compliance; or (e) any breach of this Agreement. The Partner shall not be entitled to interest on withheld amounts during the period of investigation. 8.6 Any errors or discrepancies in the settlement statement must be reported by the Partner within 7 (seven) business days of receipt. Failure to raise a timely dispute shall be deemed acceptance of the statement.

9. Taxes & Gst Responsibilities

9.1 The Partner shall be solely responsible for all tax obligations arising from its provision of Services, including GST, income tax, professional tax, and any other applicable levies. 9.2 If the Partner is GST-registered, it shall issue valid GST invoices to Customers for the Services rendered and shall maintain all GST compliance requirements including timely return filings. 9.3 Cherry Glitz shall collect and remit GST on the Commission charged to the Partner in accordance with Applicable Law. GST on Commission shall be deducted from the Partner's settlement. 9.4 For Partners whose annual aggregate turnover exceeds the threshold prescribed under the GST Act, registration under GST is mandatory. Cherry Glitz may require submission of proof of GST registration as a condition of continued listing. 9.5 Where Tax Deducted at Source (TDS) is applicable on payments made to the Partner, Cherry Glitz shall deduct TDS at the applicable rates and issue a TDS certificate. The Partner shall not hold Cherry Glitz liable for any TDS obligations. 9.6 Any tax liability arising from the Partner's failure to comply with Applicable Law shall be the sole responsibility of the Partner. The Partner agrees to indemnify Cherry Glitz against any tax demands, penalties, or interest arising out of the Partner's tax non-compliance.

10. Refunds, Cancellations & Rescheduling

10.1 Cherry Glitz's standard cancellation and refund policies, as published on the Platform and updated from time to time, shall govern all Bookings. The Partner agrees to abide by such policies. 10.2 Customer-initiated cancellations shall be handled as follows: • Cancellation more than 12 hours before the appointment: Full refund to the Customer. No Commission payable by the Partner. • Cancellation between 2 and 12 hours before the appointment: 15% cancellation fee applicable; balance refunded to the Customer. Cherry Glitz will retain its Commission on the cancellation fee retained. • Cancellation within 2 hours of the appointment or no-show by the Customer: 20% of the service fee is charged. Commission is payable to Cherry Glitz on the full amount. 10.3 Where a Partner cancels a confirmed Booking, a full refund shall be issued to the Customer and the Partner shall bear any processing or gateway costs associated with such refund, to be recovered from pending settlements. 10.4 Rescheduling by the Customer without a fee is permitted up to 12 hours before the appointment, subject to the Partner's availability. The Partner shall accommodate reasonable rescheduling requests. 10.5 In cases of disputed Services (e.g., Customer claims service was not rendered or was materially substandard), Cherry Glitz shall investigate the complaint and its decision on refund eligibility shall be final. Amounts refunded by Cherry Glitz due to the Partner's fault or negligence shall be recovered from the Partner's settlement. In the event of a Partner cancellation, no-show, late arrival, or failure to commence the Service as described under Clause 6.6, the Customer shall be entitled to a full refund. Such refund shall be recovered in full from the Partner's pending settlement and Cherry Glitz shall bear no financial liability for the same. Notwithstanding the above, if the Customer expressly agrees — at their sole discretion — to: (a) accept the delayed or rescheduled Service; or (b) accept a partial refund; or (c) waive the refund entirely — then Cherry Glitz shall act accordingly based on the Customer's confirmed preference. Such agreement shall be recorded by Cherry Glitz via in-app confirmation, SMS, email, or any other verifiable electronic communication, and shall be final and binding on all parties. For the avoidance of doubt, Cherry Glitz shall not pressurise, incentivise, or influence the Customer's decision in any direction. The choice rests solely with the Customer.

11. Platform Rights To Suspend Or Remove Partners

11.1 Cherry Glitz reserves the right, at its sole discretion and without prior notice, to suspend or permanently delist a Partner from the Platform in the following circumstances: • Submission of false, misleading, or fraudulent KYC or onboarding information. • Material breach of any provision of this Agreement. • Receipt of consistent low ratings or unresolved Customer complaints indicating substandard service quality. • Violation of any Applicable Law, including non-compliance with tax, health, or safety regulations. • Engagement in off-platform solicitation of Customers acquired through the Platform. • Any conduct that, in Cherry Glitz's reasonable opinion, is detrimental to the reputation, brand, or operations of the Platform. • Suspected fraud, money laundering, or any financial misconduct. • Failure to maintain required licences or KYC documentation. 11.2 During a suspension, all pending Bookings may be cancelled or reassigned by Cherry Glitz at its discretion, and settlements may be withheld pending investigation. 11.3 Permanent delisting does not extinguish any financial obligations of the Partner to Cherry Glitz accrued prior to termination.

12. Content, Photos & Intellectual Property Usage Rights

12.1 By uploading Partner Content (including photographs, service descriptions, logos, and pricing) on the Platform, the Partner grants Cherry Glitz a non-exclusive, royalty-free, perpetual, worldwide, sub-licensable licence to use, reproduce, display, distribute, adapt, and publish such Partner Content for the purposes of: • Displaying the Partner's listing on the Platform. • Promoting Cherry Glitz's services through advertising, social media, press releases, and marketing materials. • Internal training, quality assessments, and analytics. 12.2 The Partner warrants that all Partner Content uploaded is original, accurate, and does not infringe the intellectual property rights of any third party. The Partner shall indemnify Cherry Glitz against any claims arising from Partner Content. 12.3 All Cherry Glitz Content, including the platform design, logo, brand assets, software, and codebase, remains the exclusive property of Cherry Glitz. Nothing in this Agreement transfers any IP rights in Cherry Glitz Content to the Partner. 12.4 The Partner may display the "Listed on Cherry Glitz" badge or co-branding material only as specifically authorised in writing by Cherry Glitz. Unauthorised use of the Cherry Glitz brand constitutes trademark infringement.

13. Customer Complaints Handling

13.1 Cherry Glitz shall provide a complaints and grievance mechanism for Customers. All complaints received against a Partner shall be forwarded to the Partner for response and resolution. 13.2 The Partner shall respond to Customer complaints forwarded by Cherry Glitz within 48 (forty-eight) hours and undertake all reasonable efforts to resolve the complaint within 7 (seven) business days. 13.3 If a complaint is not resolved to the Customer's satisfaction within the prescribed timeline, Cherry Glitz reserves the right to issue a refund to the Customer and recover such amount from the Partner's settlement. 13.4 Cherry Glitz's decision in Customer complaint resolution matters shall be final and binding on the Partner, and the Partner expressly waives any right to challenge such decisions. 13.5 Patterns of unresolved complaints or repeated grievances against a Partner may result in suspension or delisting under Clause 11.

14. Ratings & Review Policy

14.1 Cherry Glitz shall publish Customer ratings and reviews of Partners on the Platform. The Partner acknowledges that ratings and reviews are an integral part of the Platform's trust mechanism and consent to the same being publicly displayed. 14.2 Cherry Glitz shall not manipulate, suppress, or artificially inflate ratings of any Partner. Similarly, the Partner shall not attempt to solicit fake or misleading reviews, engage review farms, offer incentives for positive reviews, or attempt to intimidate Customers into withdrawing genuine negative reviews. 14.3 Cherry Glitz reserves the right to remove reviews that violate its content guidelines or that are fraudulent. Cherry Glitz shall use reasonable efforts to investigate and act on review manipulation complaints from Partners. 14.4 A Partner whose average rating falls below the minimum threshold determined by Cherry Glitz may be placed on a performance improvement plan or suspended.

15. Merchant Indemnification Obligations

15.1 The Partner shall, at its own cost, indemnify, defend, and hold harmless Cherry Glitz, its directors, officers, employees, advisors, affiliates, and agents from and against any and all claims, liabilities, losses, damages, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to: • Any Service rendered or not rendered by the Partner or its staff to any Customer. • Any personal injury, allergic reaction, damage, or harm suffered by a Customer or any third party as a result of the Services. • Any breach by the Partner of this Agreement, its warranties, or any representation made by the Partner. • Any violation by the Partner of Applicable Law including tax, labour, health, safety, or professional licensing requirements. • Any infringement of third-party intellectual property rights by the Partner's Content or conduct. • Any fraudulent, negligent, or wilful misconduct of the Partner or its staff. • Any employment or labour dispute involving the Partner's staff. 15.2 This indemnification obligation shall survive termination or expiry of this Agreement.

16. Limitation Of Liability Of Cherry Glitz

16.1 Cherry Glitz's total aggregate liability to the Partner under or in connection with this Agreement shall not exceed the total Commission earned by Cherry Glitz from the Partner's Bookings in the 3 (three) calendar months immediately preceding the event giving rise to the claim. 16.2 Cherry Glitz shall not be liable for: • Any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of revenue, profits, goodwill, or business opportunity. • Platform downtime, technical errors, or interruptions in service beyond Cherry Glitz's reasonable control. • Loss or corruption of Partner Content or data. • Actions or omissions of Customers, including no-shows or abusive behaviour. • Decisions taken by Cherry Glitz in good faith based on Customer complaints. 16.3 The Platform is provided on an "as-is" and "as-available" basis. Cherry Glitz makes no warranty that the Platform will be uninterrupted, error-free, or free from viruses or harmful components.

17. Data Privacy & Confidentiality

17.1 Each party agrees to maintain the confidentiality of all non-public business information, trade secrets, Customer data, financial information, and technical information disclosed by the other party in connection with this Agreement. 17.2 The Partner shall not use Customer data received through the Platform for any purpose other than fulfilling Bookings made through the Platform. The Partner expressly prohibits the use of such data for independent marketing, spamming, or solicitation. 17.3 Both parties shall comply with the applicable data protection and privacy laws of India, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011, the Digital Personal Data Protection Act, 2023 (to the extent in force), and any successor legislation. 17.4 Upon termination of this Agreement, the Partner shall promptly delete or return all Customer data received through the Platform, upon Cherry Glitz's written request. 17.5 Confidentiality obligations shall survive termination or expiry of this Agreement for a period of 3 (three) years.

18. Non-Exclusive Relationship

18.1 This Agreement does not create an exclusive arrangement between the parties. Cherry Glitz may list other beauty and wellness service providers on the Platform, including those offering similar services in the same geographic area as the Partner. 18.2 The Partner may continue to receive bookings through other channels and platforms, provided that such activity does not breach Clause 6.5 of this Agreement regarding off-platform solicitation of Cherry Glitz Customers.

19. Force Majeure

19.1 Neither party shall be liable for any delay or failure in performance under this Agreement resulting from a Force Majeure Event, provided the affected party: (a) promptly notifies the other party of the Force Majeure Event; (b) uses all reasonable efforts to mitigate the impact; and (c) resumes performance as soon as practicable. 19.2 If a Force Majeure Event continues for more than 60 (sixty) consecutive days, either party may terminate this Agreement upon 15 (fifteen) days' written notice without liability, except for obligations that have accrued prior to termination.

20. Termination

20.1 By Either Party: Either party may terminate this Agreement for convenience by providing 30 days' written notice to the other party. 20.2 By Cherry Glitz for Cause: Cherry Glitz may terminate this Agreement immediately upon written notice in the event of: • Material breach by the Partner of any provision of this Agreement that is not remedied within 7 (seven) days of notice. • Insolvency, bankruptcy, or voluntary winding up of the Partner's business. • Fraud, misrepresentation, or criminal conduct by the Partner or its staff. • Repeated or serious violations of Applicable Law. 20.3 By Partner for Cause: The Partner may terminate this Agreement upon 30 (thirty) days' written notice if Cherry Glitz materially breaches this Agreement and fails to remedy such breach within 15 (fifteen) days of receiving written notice. 20.4 Effect of Termination: Upon termination: (a) all pending Bookings shall be fulfilled or cancelled in accordance with Cherry Glitz's discretion; (b) Cherry Glitz shall process final settlement within 30 (thirty) days after deducting all amounts due; (c) the Partner's listing shall be removed from the Platform; (d) all licences granted hereunder shall cease. 20.5 Termination of this Agreement shall not affect any accrued rights or obligations of either party.

21. Governing Law & Jurisdiction

21.1 This Agreement shall be governed by and construed in accordance with the laws of India, including but not limited to the Indian Contract Act, 1872, the Companies Act, 2013, the IT Act, 2000, the Consumer Protection Act, 2019, and the GST laws. 21.2 Subject to the arbitration clause under Clause 22, the courts of Odisha, India shall have exclusive jurisdiction over all disputes arising out of or in connection with this Agreement.

22. Dispute Resolution & Arbitration

22.1 In the event of any dispute, the parties shall first attempt to resolve the matter through good-faith negotiations within 30 (thirty) days of a party providing written notice of the dispute. 22.2 If the dispute is not resolved through negotiation, it shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties, or, in the absence of agreement, appointed in accordance with the Act. 22.3 The seat and venue of arbitration shall be Bhubaneswar, Odisha, India. Proceedings shall be conducted in English. 22.4 The arbitrator's award shall be final and binding. The costs of arbitration shall be borne equally unless the arbitrator otherwise directs.

23. Digital Acceptance / Electronic Signature Validity

23.1 The Partner acknowledges that acceptance of this Agreement through the Platform's onboarding interface (including clicking 'I Agree', OTP-based verification, or any other electronic means) constitutes a legally valid and binding electronic signature under Section 5 and Section 10A of the Information Technology Act, 2000, and the Indian Contract Act, 1872. 23.2 Electronic records maintained by Cherry Glitz in respect of the Partner's acceptance of this Agreement shall be admissible as evidence in any legal proceeding and shall constitute conclusive proof of such acceptance. 23.3 The Partner waives any right to challenge the validity or enforceability of this Agreement solely on the ground that it was accepted electronically and not by way of a physical wet-ink signature. Digital acceptance through the Platform's onboarding portal is legally equivalent to physical execution under the IT Act, 2000. By completing the onboarding process and verifying your mobile number via One-Time Password (OTP), the Partner unconditionally and irrevocably agrees to be bound by all the terms and conditions of this Agreement, as amended from time to time. Such OTP-based verification shall constitute a valid and legally binding electronic acceptance under Section 10A of the Information Technology Act, 2000, and shall be treated as equivalent to a physical signature for all legal purposes.

Grievance Officer & Contacts.Grievance Officer & Contacts.

For any queries, concerns, or disputes arising out of or in connection with the Platform or these terms, Users and Partners may reach out to Cherry Glitz through the following channels: Grievance Officer Satyasundar Panigrahi Cherry Glitz Private Limited. Email: hello.cherryglitz@gmail.com / satya.cherryglitz@gmail.com Contact Number: +91 73279 98031 /8260836535/ 9776042942 Working Hours: Monday to Saturday, 9:00 AM – 8:00 PM (IST) 24×7 Helpdesk Contact Number: +91 73279 98031 Email: hello.cherryglitz@gmail.com (For urgent issues outside working hours — response may be delayed but all queries will be acknowledged) Company / Corporate Email spanigrahi1530@gmail.com Registered Office Cherry Glitz Private Limited C/o Satrughna Panigarhi, At Padhuan, PS Basudevpur, Basudevpur (Bhadrak), Bhadrak, Basudebpur, Odisha, India — 756125 CIN: U96020OD2024PTC045245 Response Time: Acknowledgement within 48 hours; resolution within 7 days.